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Frequently asked questions

What is the best way to reach the hotel by car?

Alpura is idyllically situated in unspoilt and peaceful Ratschings and is only 10km from the town of Sterzing. If you are travelling by car, take the A22 Brenner motorway to the Sterzing exit and then follow the Jaufenstrasse SS44. At the village of Stange, turn left towards Ratschings and follow the road for about 5km until you reach Alpura Retreat on the right.

Does the hotel offer a pick-up service from the train station or airport?

If you are travelling by public transport or by plane, we will be happy to pick you up on request and for a fee with the e-hotel shuttle from the nearby train stations of Sterzing (10km away), Brenner (25km away) or Franzensfeste (30km away) as well as from Innsbruck or Bolzano airports. Please let us know your arrival time no later than the day before your arrival.

The Alpura family service – down to the details

Our restaurant readily provides:

  • Highchairs
  • Bibs
  • Children’s tableware
  • Various cereal-based porridges to mix with milk
  • Freshly prepared vegetable and meat purées made with regional ingredients, plus baby snacks
  • The tea kitchen is open 24 hours, offering a microwave, hob, fridge, and bottle steriliser

 In your room, ready and waiting for you:

  • Children’s beds with high-quality mattresses, safety rails, and children’s bedding
  • Bedside cot available on request
  • Changing mat or changing table
  • Step stool or recessed children’s washbasin
  • Child-size toilet seat
  • Nappy bin on the balcony
  • All rooms are child-safe and can be darkened.
  • Hooded towel for babies
  • Children’s bathrobe from age 3
  • Children’s bath towel
  • Children’s backpack
  • Children’s wellness bag
  • Kettle
  • Microwave in the new family suites for warming baby food
  • The washbasin in our new family suites can also be used as a baby bathtub.

The baby care rooms feature:

  • Lots of colourful toys for grasping, feeling, tasting, hearing, smelling, and rolling
  • A separate cuddle and sleep room for resting

The water world includes:

  • A chlorine-free baby pool with warm water heated to 36 °C, Alpi water-spray feature and rainbow slide
  • A chlorine-free experience pool with warm water heated to 34 °C, indoor and outdoor pool, whitewater channel, and various other attractions
  • Plenty of toys for splashing and playing
  • Organic children’s sauna with a daily infusion programme for the whole family
  • Changing mat in the changing area
  • Playpen for resting
  • Spring water throughout the hotel
  • Swim nappies can be purchased from our hotel shop.

The following items are also available to use free of charge:

  • Bottle warmer
  • Hot water bottle
  • Baby bathtub
  • Potty
  • Thermometer
  • Night light
  • Baby sling
  • Baby carrier backpack
  • Reclining pram
  • All-terrain buggy by Thule
  • Pushchair
  • Baby monitor
  • 24-hour laundry facilities with a washing machine, dryer and detergent (extra charge applies)

What to bring when holidaying with your baby:

  • Nappies
  • Bottles
  • Drinking cup
  • Dummy
  • Cuddly toy
  • Sleeping bag
  • Formula milk
  • Medication

Stress-free holidays with your baby:

  • The restaurant is fully equipped for babies
  • Your room comes with complete amenities for babies
  • Baby equipment for outings
  • 45 hours of baby care
  • Extra-warm swimming pools heated at 34 to 38 °C for long splash sessions
  • Water toys
  • Wellness programme for babies and toddlers