Relaxed time together
from A to Z

With the ActiveCard Ratschings, you can travel free of charge on all public transport in South Tyrol for the duration of your stay and benefit from numerous bonus offers at lift facilities and partner businesses.

Cancellations are only valid in written form. There is no right of withdrawal under the Consumer Protection Code; however, we offer the following cancellation terms:

• Cancellations up to 3 months before arrival incur a fixed fee of €200.00.
• Cancellations between 1 months and 3 months before arrival are charged at 40% of the total package price.
• Cancellations between 6 days and 1 month before arrival are charged at 80% of the total package price.
• Cancellations within the last 6 days before arrival are charged at 100% of the total package price.
• Cancellations on the day of arrival, late arrivals, early departures, or no-shows are charged at 100% of the total package price according to Italian hotel regulations.

By taking out our beneficial travel cancellation insurance from Europäische Reiseversicherung, you will be well-covered in the event of cancellation.

Spa appointments:
If you miss a spa appointment without cancelling at least 24 hours in advance, 80% of the treatment cost will be charged.

On your arrival day, your booked suite or chalet will be ready from 3 p.m. On your departure day, we kindly ask you to vacate your suite or chalet by 11 a.m. Your all-inclusive experience begins with the lunch buffet on your arrival day and ends with breakfast on your departure day.

If you’ll be arriving after 7 p.m., please notify us by phone.

At Alpura, we offer generous discounts for children and teenagers:

• 0 – 1 years: 80% off the price per person
• 2 – 5 years: 60% off the price per person
• 6 – 12 years: 50% off the price per person
• 13 – 17 years: 30% off the price per person
• Ab 18 years: a third person in the suite receives a 10% discount when staying with two full-paying guests

Solo travellers with children can benefit from special conditions.

In our luxury chalets and penthouse suites, you can enjoy breakfast in the comfort of your own space upon request. Please place your order online or at reception by 10 p.m. the previous evening. Our breakfast fairies will take care of everything else.

For dinner, a sumptuous à la carte selection is available. All dishes are prepared exclusively for you using fresh and predominantly regional ingredients. For this reason, we kindly ask for your understanding that dinner orders must be placed online or at reception by 11 a.m. the same day. Selected dishes from the daily menu may also be ordered by 5 p.m. the same day.

To confirm your booking, we kindly request a deposit of 30% of the total package price paid via bank transfer.

Our bank details:
Account holder: Alpura GmbH
Bank: Raiffeisenkasse Wipptal
IBAN: IT84R0818259110000300049425
SWIFT/BIC: RZSBIT21054

Please don’t forget to include the booking period and the name under which the reservation was made when making the transfer. 

The deposit can also be paid by credit card via our website. See online deposit payment

Early check-in and late check-out are available on request and subject to availability. Each is charged at 50% of the daily rate.

With early check-in, your suite, penthouse suite, or chalet will be available from 7.30 a.m. In addition to the lunch buffet, this includes afternoon treats and the dinner menu, the breakfast buffet, complimentary non-alcoholic drinks from the buffet throughout the day, and access to the spa area.

Late check-out allows you to use your suite, penthouse suite, or chalet until 6 p.m. In addition to breakfast, this includes the lunch buffet, afternoon treats, complimentary non-alcoholic drinks from the buffet throughout the day, and access to the spa area.

When you book a suite or chalet, you’ll have access to a complimentary parking space in the garage (subject to availability).

Left behind a cuddly toy or favourite jumper when you checked out? With the “Found & Send” service from Insam, you can have your forgotten items delivered to your home simply, quickly and conveniently. The relevant form is available at www.foundandsend.it.

We accept no liability for items left behind.

You can pay in cash, by Visa, or EC card. Payment by American Express and Diners Club is not accepted. Please note the legal cash payment limit of €4,999.00. For bank transfers, the amount must be received in our account before your departure. 

Well-behaved dogs are warmly welcomed at the Alpura Retreat upon request. Please note that only a limited number of dog-friendly rooms are available. There is also a maximum number of dogs permitted in the hotel. The surcharge for your dog is €30.00 per day (excluding food).

We provide a new lounge with a separate entrance for guests who prefer not to leave their four-legged friends alone during mealtimes. Please understand that pets are not permitted in any other dining areas or in the spa area. We reserve the right to charge for any necessary final cleaning. Owners are liable for any damage caused by their pets.

Travelling by train, bus, or plane? On request and for a fee, we’ll be happy to pick you up with our e-shuttle from nearby train stations in Sterzing, Brenner, Innsbruck, Bolzano and Franzensfeste, as well as from airports in Innsbruck, Bolzano, Verona and Munich. Please let us know your arrival time no later than the day before.

Price advantages can only be applied once per booking. The best available offer always applies. We kindly ask you to book package deals in advance.

All prices are based on the booked category per person and specified period, or per accommodation unit and specified period in the chalets, premium suites, and penthouse suites. Prices cover the all-inclusive experience for connoisseurs and all other Alpura services included.

Prices and offers are subject to change; typographical errors and omissions excepted. Unused services will not be reimbursed.

We kindly ask for your understanding that we cannot guarantee the floor, location, or room number within your booked category.

Floor plans of suites, penthouse suites, and chalets are for illustrative purposes and may vary, as may furnishings.

Smoking is prohibited in all rooms at Alpura, as well as in dining and lounge areas, in accordance with national law.

In the Kuschelnest and Sunshine Suite, the first child receives a 50% discount during the low season when accompanied by one full-paying adult; each additional child benefits from the age-appropriate child discount. During high season, all suites are charged for a minimum of 2 full-paying guests. Pricing for the chalets and penthouse suites is always per accommodation unit.

For the Kuschelnest and Sunshine Suite, solo occupancy during the low season incurs a 50% surcharge; during the high season, the rate for 2 full-paying guests applies. For all other suites, solo occupancy is always charged at the rate for 2 full-paying guests. Chalets and penthouse suites are priced per accommodation unit.

A tourist tax of €3.40 per person per night applies for guests aged 14 and over. This fee is not included in the package price and is payable on site.

Sometimes things come up before you travel.  With our travel cancellation insurance from Europäische Reiseversicherung, you’re well covered against cancellation fees in the event of unforeseen short-term cancellation, delayed arrival, early departure, or no-show.

Extend your holiday with a Wellness Day and enjoy access to our spa area until 6 p.m. on your departure day. Included in the price of €35.00 per person (age 12 and over): lunch buffet, complimentary non-alcoholic drinks from the buffet all day, and full-day access to the activity and children’s programme.

Check-out from your suite, penthouse suite, or chalet remains at 11 a.m., as usual. Showers and changing rooms are available in the spa area.

• Is there a doctor in the neighbourhood?
  There are 2 general practitioner’s surgeries in the municipality of Ratschings. Both are just 8 minutes by car from Alpura. Medical care in both German and Italian is guaranteed.
  • Dr Esther Niederwieser
    General practitioner
    Stanghe 43, 39040 Racines | Stange 43, 39040 Ratschings
    T +39 0472 755061 | +39 335 6072480
  • Dr Valbona Kurtallari
    General practitioner
    Stanghe 1, 39040 Racines ! Stange 1 (Gemeindehaus), 39040 Ratschings
    T +39 324 0953522

• Where is the nearest pharmacy?
  The nearest pharmacy is Apotheke Gilfenklamm, just 8 minutes by car from Alpura.
  • Address and contact:
    Stanghe 5/a, 39040 Racines | Stange 5/a, 39040 Ratschings
    T +39 472 755024
    Whatsapp +39 351 6006034
    apotheke.hell.team@no-spam.rolmail.no-spam.net

• Where is the nearest hospital?
  The nearest hospital is in Sterzing. It can be reached in just under 20 minutes by car from Alpura.
  • Address and contact:
    Via Santa Margherita 24, 39049 Vipiteno | St.-Margarethen-Strasse 24, 39049 Sterzing
    T +39 0472 774100
    Standardised national emergency number: 112

• Is there a paediatrician nearby?
  The two general practitioners in Ratschings are also highly trained in the treatment of children. You can also contact the hospital’s paediatric department in Sterzing at any time.

• Is there a vet in the neighbourhood?
  In case of emergency, your pets are in good hands at the Thumburg equine clinic and small animal practice, which is around 15 minutes away by car.
  • Address and contact:
    Frazione Pruno 16/c, 39040 Campo di Trens | Elzenbaum 16/c, 39040 Freienfeld
    T +39 472 760504 | +39 335 7054058
    info@no-spam.pferdeklinik.no-spam.it

• Is the hotel barrier-free and suitable for strollers?
  Alpura is completely barrier-free. Access ramps, lifts, spacious corridors, and rooms allow wheelchairs and strollers to move freely throughout the building.

• Are there special family offers, discounts for large families, or discounts for children?
  Children get the following discounts at Alpura.
  0 – 1 years: 80% discount on the price per person
  2 – 5 years: 60% discount on the price per person
  6 – 12 years: 50% discount on the price per person
  13 – 17 years: 30% discount on the price per person
  From the age of 18 years: a 3rd person in the suite with 2 full-paying guests gets a 10% discount.
  Single travellers with children benefit from special conditions.
  In addition, we always have exciting offers for families with themed services and experiences.

• Are there special offers for solo travellers with kids?
  Travelling alone with a child can be quite challenging. At Alpura we offer you the following special conditions: In the Kuschelnest and in the Sunshine Suite, the first child benefits from a 50% discount (in low season and with a full-paying guest), each additional child receives the age-appropriate children’s discount. In high season, a minimum of 2 full-paying guests is charged in all suites. In the chalets and penthouse suites, the price per accommodation unit always applies.

• Are there special offers for grandma and grandpa holidays with grandchildren?
  Throughout the year, we put together a variety of packages with themed services and experiences. All offers are aimed not only at parents with children, but also at grandparents travelling with their grandchildren.
  With our varied leisure programmes such as horse riding, tractor driving, handicrafts in the creative workshop, making butter with fine herbs, and much more, grandparents can spend precious time with their little ones all year round. And while the grandchildren collect exciting experiences in the Alpine Club, grandma and grandpa can relax in the adults-only mountain sauna complex or explore Ratschings on hikes, bike tours, ski days, and more.

• Is it possible to book arrival and departure days flexibly?
  Families are individual, and their holiday at Alpura is just as individually tailored to their needs. Unless otherwise stated in the offer, you can arrive and depart on any day of the week.

• Is it possible to book late check-out or early check-in?
  On request and subject to availability, you can book early check-in and late check-out for 50% of the daily rate.
  With early check-in, your booked retreat is ready for you to move into from 7.30 a.m. In addition to the lunch buffet, the afternoon treats, and the evening menu, you can enjoy the breakfast buffet, all-day free non-alcoholic drinks from the buffet, and the spa area.
  With a late check-out, your suite, penthouse suite, or chalet is available to you until 6 p.m. In addition to the lunch buffet, the afternoon treats, and the evening menu, you can enjoy the breakfast buffet, all-day free non-alcoholic drinks from the buffet, and the spa area.
  Alternatively, you can extend your holiday after check-out with the Wellness Day until 6 p.m. For €35.00 per person (from the age of 12), you can use the spa area, enjoy the lunch buffet, have all-day free non-alcoholic drinks from the buffet, and get all-day participation in the activity and children’s programme.

• Are short stays possible or is there a minimum stay?
  There is no minimum stay at Alpura, except during certain offer weeks and on certain public holidays.

• What payment options are available at the hotel?
  At Alpura, you can pay in cash, by Visa, or debit card. Payment with American Express and Diners Club credit cards is not possible. For cash payments, please take into account the legal limit of €4,999.00. If you make your payment by bank transfer, the amount must be credited to our bank account before your departure.

• Are dogs allowed in the hotel?
  Well-behaved dogs are welcome at Alpura on request and for an extra charge of €30.00 per day (without food). Spacious dog-friendly suites and chalets await you, all with a balcony or terrace. Please note that only a certain number of dog rooms are available. There is also a maximum number of dogs in the hotel.
  For guests who do not want to leave their four-legged friends alone during meal times, we offer a separate parlour with a separate entrance. Due to limited availability, please reserve your place in advance at reception. Out of consideration for our other guests, your dog is not allowed in any other restaurants and in the spa area.
  The numerous walking and hiking trails that pass right by the hotel are ideal for a daily walk with your four-legged friend.
  We reserve the right to charge for any final cleaning. Owners are liable for damage caused by their pets.

• Is the parking free of charge?
  When booking a suite or chalet, a free parking in our garage is included, subject to availability.

• Is the Wi-Fi available throughout the hotel?
  Yes, the Wi-Fi works throughout the entire hotel complex, including our luxury chalets.

• Does the hotel offer a laundry service?
  A washing machine and tumble dryer are available at Alpura at any time for a small fee. We are also happy to wash and iron your garments for you. All information about the modalities and the corresponding price list are available in your suite or chalet. 

• Is there a small shop in the hotel (for snacks, souvenirs, etc.)?
  In our hotel shop you will find a hand-picked selection of high-quality home-made products and South Tyrolean delicacies, toiletries, baby accessories and nappies, souvenirs, gadgets, and much more. 

• Does the hotel offer charging stations for electric cars and bikes?
  You can charge your e-car easily and conveniently at our charging stations for a fee. Free charging facilities are available for your e-bike.