Relaxed time together
from A to Z

With the ActiveCard Ratschings, you can travel free of charge on all public transport in South Tyrol for the duration of your stay and benefit from numerous bonus offers at lift facilities and partner businesses.

Cancellations are only valid in written form. There is no right of withdrawal under the Consumer Protection Code; however, we offer the following cancellation terms:

• Cancellations up to 3 months before arrival incur a fixed fee of €200.00.
• Cancellations between 1 months and 3 months before arrival are charged at 40% of the total package price.
• Cancellations between 6 days and 1 month before arrival are charged at 80% of the total package price.
• Cancellations within the last 6 days before arrival are charged at 100% of the total package price.
• Cancellations on the day of arrival, late arrivals, early departures, or no-shows are charged at 100% of the total package price according to Italian hotel regulations.

By taking out our beneficial travel cancellation insurance from Europäische Reiseversicherung, you will be well-covered in the event of cancellation.

Spa appointments:
If you miss a spa appointment without cancelling at least 24 hours in advance, 80% of the treatment cost will be charged.

On your arrival day, your booked suite or chalet will be ready from 3 p.m. On your departure day, we kindly ask you to vacate your suite or chalet by 11 a.m. Your all-inclusive experience begins with the lunch buffet on your arrival day and ends with breakfast on your departure day.

If you’ll be arriving after 7 p.m., please notify us by phone.

In our luxury chalets and penthouse suites, you can enjoy breakfast in the comfort of your own space upon request. Please place your order online or at reception by 10 p.m. the previous evening. Our breakfast fairies will take care of everything else.

For dinner, a sumptuous à la carte selection is available. All dishes are prepared exclusively for you using fresh and predominantly regional ingredients. For this reason, we kindly ask for your understanding that dinner orders must be placed online or at reception by 11 a.m. the same day. Selected dishes from the daily menu may also be ordered by 5 p.m. the same day.

To confirm your booking, we kindly request a deposit of 30% of the total package price paid via bank transfer.

Our bank details:
Account holder: Alpura GmbH
Bank: Raiffeisenkasse Wipptal
IBAN: IT84R0818259110000300049425
SWIFT/BIC: RZSBIT21054

Please don’t forget to include the booking period and the name under which the reservation was made when making the transfer. 

The deposit can also be paid by credit card via our website. See online deposit payment

Early check-in and late check-out are available on request and subject to availability. Each is charged at 50% of the daily rate.

With early check-in, your suite, penthouse suite, or chalet will be available from 7.30 a.m. In addition to the lunch buffet, this includes afternoon treats and the dinner menu, the breakfast buffet, complimentary non-alcoholic drinks from the buffet throughout the day, and access to the spa area.

Late check-out allows you to use your suite, penthouse suite, or chalet until 6 p.m. In addition to breakfast, this includes the lunch buffet, afternoon treats, complimentary non-alcoholic drinks from the buffet throughout the day, and access to the spa area.

When you book a suite or chalet, you’ll have access to a complimentary parking space in the garage (subject to availability).

Left behind a cuddly toy or favourite jumper when you checked out? With the “Found & Send” service from Insam, you can have your forgotten items delivered to your home simply, quickly and conveniently. The relevant form is available at www.foundandsend.it.

We accept no liability for items left behind.

You can pay in cash, by Visa, or EC card. Payment by American Express and Diners Club is not accepted. Please note the legal cash payment limit of €4,999.00. For bank transfers, the amount must be received in our account before your departure. 

Well-behaved dogs are warmly welcomed at the Alpura Retreat upon request. Please note that only a limited number of dog-friendly rooms are available. There is also a maximum number of dogs permitted in the hotel. The surcharge for your dog is €30.00 per day (excluding food).

We provide a new lounge with a separate entrance for guests who prefer not to leave their four-legged friends alone during mealtimes. Please understand that pets are not permitted in any other dining areas or in the spa area. We reserve the right to charge for any necessary final cleaning. Owners are liable for any damage caused by their pets.

Travelling by train, bus, or plane? On request and for a fee, we’ll be happy to pick you up with our e-shuttle from nearby train stations in Sterzing, Brenner, Innsbruck, Bolzano and Franzensfeste, as well as from airports in Innsbruck, Bolzano, Verona and Munich. Please let us know your arrival time no later than the day before.

Price advantages can only be applied once per booking. The best available offer always applies. We kindly ask you to book package deals in advance.

All prices are based on the booked category per person and specified period, or per accommodation unit and specified period in the chalets, premium suites, and penthouse suites. Prices cover the all-inclusive experience for connoisseurs and all other Alpura services included.

Prices and offers are subject to change; typographical errors and omissions excepted. Unused services will not be reimbursed.

We kindly ask for your understanding that we cannot guarantee the floor, location, or room number within your booked category.

Floor plans of suites, penthouse suites, and chalets are for illustrative purposes and may vary, as may furnishings.

Smoking is prohibited in all rooms at Alpura, as well as in dining and lounge areas, in accordance with national law.

In the Kuschelnest and Sunshine Suite, the first child receives a 50% discount during the low season when accompanied by one full-paying adult; each additional child benefits from the age-appropriate child discount. During high season, all suites are charged for a minimum of 2 full-paying guests. Pricing for the chalets and penthouse suites is always per accommodation unit.

For the Kuschelnest and Sunshine Suite, solo occupancy during the low season incurs a 50% surcharge; during the high season, the rate for 2 full-paying guests applies. For all other suites, solo occupancy is always charged at the rate for 2 full-paying guests. Chalets and penthouse suites are priced per accommodation unit.

A tourist tax of €3.40 per person per night applies for guests aged 14 and over. This fee is not included in the package price and is payable on site.

Sometimes things come up before you travel.  With our travel cancellation insurance from Europäische Reiseversicherung, you’re well covered against cancellation fees in the event of unforeseen short-term cancellation, delayed arrival, early departure, or no-show.

Extend your holiday with a Wellness Day and enjoy access to our spa area until 6 p.m. on your departure day. Included in the price of €35.00 per person (age 12 and over): lunch buffet, complimentary non-alcoholic drinks from the buffet all day, and full-day access to the activity and children’s programme.

Check-out from your suite, penthouse suite, or chalet remains at 11 a.m., as usual. Showers and changing rooms are available in the spa area.